1. How long does it take to get started?
2. What kind of technical support options are available?
3. Can I try NCSS, PASS, or GESS before I buy them?
4. Does NCSS offer a guarantee?
5. What advantages does NCSS give me?
6. What advantages does PASS give me?
7. What advantages does GESS give me?
8. How does the price compare to the competition?
9. How easy to use is the program?
10. Are NCSS, PASS, and GESS compatible with Windows Vista?
11. What are the system requirements to run NCSS, PASS, and/or GESS?
12. Are student versions available?
13. What are the terms and conditions for using NCSS, PASS, and GESS?
14. Does NCSS offer statistical consulting services?
 

How long does it take to get started?
You can be up and running in less than 30 minutes with our Quick Start booklet. Complete your statistical analysis in less than an hour.

What kind of technical support options are available?
Your questions will be answered free by one of three PhD statisticians on our technical support staff. We will answer your telephone questions between 8 a.m. and 5 p.m., Mountain Time. You can also email your questions to support@ncss.com. We will answer your email queries, usually within a few hours.

Can I try NCSS, PASS, or GESS before I buy them?
You can download free, functional 7-day trial copies of PASS 2008, NCSS 2007, and GESS 2006 by clicking here. During the trial period, NCSS and GESS are limited to 100 rows of data. After the trial period has passed, you can purchase a serial number that will unlock the program, and it will become the professional release of the program.

Does NCSS offer a guarantee?
If you are not completely satisfied with an NCSS product during the first 30 days for any reason, return the program for a full, prompt refund (excluding shipping)--no questions asked.

What advantages does NCSS give me?
NCSS has several strengths. It is very easy to learn and use. It has a comprehensive list of available procedures. All calculations are accurate. You can import/export data from about 30 different spreadsheets and databases. Output reports are ready to transfer to your word processor. The price is about half that of the competition. You can have your questions answered by a PhD statistician.

What advantages does PASS give me?
PASS calculates sample size and power for more statistical procedures than any other software package on the market. PASS is easy to use. All calculations are accurate and verified, with references supplied in the output.  Output reports are ready to transfer to your word processor. You can have your questions answered by a PhD statistician.

What advantages does GESS give me?
GESS makes statistical analysis of microarray data easier than ever before. GESS is based on a familiar spreadsheet data system. GESS performs both basic (fold-change, clustering, etc.) and advanced (repeated measures ANOVA, GLM ANOVA, multiple regression, etc.) statistical procedures at the click of a button.  GESS imports data from all major array platforms.

How does the price compare to the competition?
PASS 2008 is priced at $749.95 for academic/government users, and $999.95 for commercial users. NCSS 2007 is priced at $499.95 for academic, government, and commercial users. NCSS 2007 with GESS 2006 is priced at $749.95. These prices are much lower than those of our main competitors. With NCSS, PASS, and GESS, you get much, much more for less.

How easy to use is the program?
NCSS, PASS, and GESS are very easy to learn and use. The user interface is similar to that of Word and Excel, so you probably already know how to run it. The online help gives you the information you need to know quickly and easily.

Are NCSS, PASS, and GESS compatible with Windows Vista?
Yes. PASS 2008, NCSS 2007, and GESS 2006 are compatible with Windows Vista.

What are the system requirements to run NCSS, PASS, and/or GESS?
Windows Vista, XP, 2000 NT, ME, 98 , or 95 compatible Pentium-class computers with at least 32 MB of RAM. Requires up to 200 MB of hard disk space.

Are student versions available?
We offer the complete, professional editions of NCSS, PASS, and GESS to students at reduced prices. Email us for details at sales@ncss.com.

What are the terms and conditions for using NCSS, PASS, and GESS?
Use the following links to access the license agreements:
NCSS License Agreement
PASS License Agreement
GESS License Agreement

Does NCSS offer statistical consulting services?
Yes. Our staff includes three Ph.D. statisticians with a wide range of consulting experience in the areas of statistical modeling, data analysis, sample size calculation, and power analysis. Contact us to discuss your research questions and find out how our consulting services can benefit you. Send an email to support@ncss.com or call (801) 546-0445. Our consulting rate is US$150/hour.

[Back to Support]