Support

Technical Support

Contact us to have your technical questions answered by a Ph.D. statistician during regular business hours (8:00 am to 5:00 pm mountain time, Monday – Friday).

Frequently Asked Questions

Click here to go to the frequently asked question page.

Software Updates

PASS Updates

NCSS Updates

Compatibility and System Requirements

PASS 12 System Requirements

NCSS 8 System Requirements

PASS 11 System Requirements

PASS 2008 System Requirements

NCSS 2007 System Requirements

Previous Versions

Common Problems with Older Versions

1. Strange calculation results or problems on computers with Windows language settings other than English (“subscript out of range”, “value of 0 is out of range”, etc.).
2. Problems loading/running NCSS 2007, PASS 2008, and/or GESS 2006 or earlier.
3. Graphs not appearing in NCSS 2007, PASS 2008 or GESS 2006 or earlier output.
4. Printing problems.
5. Change your serial number.
6. Editing Macros with Windows Vista.