Printer Problems

The following does not apply to PASS 11 and NCSS 8 or later.

A few older HP printers might have problems printing because of a bad HP driver. This behavior is easily remedied by doing the following:

  1. In your Windows directory, you will find a file with a name similar to HPFDJC05.INI. This is the initialization file of the HP driver. This file needs to be repaired.
  2. Reinstall the Printer drivers for the printer. We suggest that you download the latest version of the driver for your printer from the HP web site. (This will update the INI file, so you will be able to recognize it by date in Windows Explorer.)
  3. Start up NCSS and go to the spreadsheet. While looking at the NCSS spreadsheet, choose Edit and then Options.
  4. Choose the Constants tab.
  5. Type the name of your INI file in the HP 820 Printer File Name box.
  6. Quit NCSS.
  7. Start NCSS back up. The printer should now work.

How it works.

The printer apparently sends instructions back to the driver program to put it in debug mod. To overcome this, we make a backup copy of the driver file as NCSS starts. When NCSS quits, it replaces the existing copy of the INI file with this backup copy. Any changes that have been made are replaced.

We have reported these printer problems to HP.

"I purchased NCSS last week and have been extremely impressed with the product so far. The documentation is superb... Especially strong is the importing of files from Excel and other statistics programs..."

Gary Brager, Baltimore County Public Schools

"I had been using [another statistical software package] for over 15 years until recently when I noticed it would not run ANOVAs correctly. After researching numerous options I switched to NCSS and PASS and couldn't be happier. Your product is accurate, fast, easy to use, and very inexpensive. And thanks to the software’s flexibility in reporting and graphing, it has made my consulting business easier as well. Thank you!"

Ken Hansen, M.S., Mechanical Engineer and Applied Statistician