Trouble Starting

Trouble Starting or Performing Routine Operations in NCSS 2007, PASS 2008, or GESS 2006

The following does not apply to PASS 11 and NCSS 8 or later.

If you experience software trouble loading or performing routine operations in NCSS 2007, PASS 2008, or GESS 2006 or earlier (e.g. runtime error 50003, a runtime error 7, or an out-of-string space message, or any other message on start up), the problem is likely due to one or more corrupt installation files.

Fixing the Problem:

  1. Find the following files in your Windows\System32 Directory (or Windows/SysWOW64 if you are using a 64-bit Windows 7 computer):
  2. Move each ocx file listed above from the Windows\System32 (or Windows\SysWOW64) directory to another directory of your choice (such as OCX_Backup). Note, you must either move or delete the file since the file will not be replaced unless it is not found in the Windows/System32 (or Windows\SysWOW64) directory. You can accomplish this using your Windows Explorer program.
  3. Re-run the NCSS 2007 or PASS 2008 setup file and choose “Repair” when prompted.

This should take care of your problem.

"Your [PASS] routines are flexible and easy to use and your customer service and support is A-double-plus."

Nayak Polissar, PhD

"We have used your product for almost 20 years... It has been a vital part of the research initiatives we have conducted over the years. Through each version of NCSS, we have been able to count on its user-friendly design, broad range of statistical tools and a high level of very personalized customer support..."

Dr. George Ebra, Dr. Debra Guest, Research