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SUPPORT Technical Support
Your technical questions can be answered free by a Ph.D. statistician
during regular business hours (8:00 a.m. to 5:00 p.m. -- mountain time)
by calling (801) 546-0445. You can also email your questions to
support@ncss.com. Frequently Asked
Questions
Click here
to go to the frequently asked questions page. Common
Problems
1.
Strange calculation results or
problems on computers with Windows language settings other than English
("subscript out of range", "value of 0 is out of range", etc.).
2.
Problems loading/running NCSS 2007, PASS 2008,
and/or GESS 2006 or earlier.
3.
Graphs not
appearing in NCSS 2007, PASS 2008 or GESS 2006 or earlier output.
4.
Printing problems.
5.
Change your serial number.
6.
Editing Macros with Windows Vista. Updates
Click here
to download product updates.
Click here
to view the problems that have recently been fixed in PASS.
Click here
to view the problems that have recently been fixed in NCSS.
Click here
to view the problems that have recently been fixed in GESS. System
Requirements to run NCSS or PASS
Click on one of the links below to view the minimum system requirements
for NCSS and PASS products
PASS 11
PASS 2008
NCSS 2007
Previous Versions
Windows 7, Vista, and XP Compatibility
PASS 11,
PASS 2008, NCSS 2007, and GESS
2006 are
compatible
with Windows 7, Vista, and XP.
Older versions of NCSS and PASS
(e.g. PASS 2005, NCSS 2004, or earlier) will only run on Windows XP or
earlier.
64-Bit Operating Systems
PASS 11,
PASS 2008, NCSS 2007, and GESS 2006 will
install and run just fine on 64-bit operating systems. Older
versions of NCSS and PASS (e.g. PASS 2005, NCSS 2004, and earlier) will
only run on 32-bit systems.
Training
A 4-week, online training course on using PASS is now being offered through statistics.com. The course is
taught by Dr. Thomas P. Ryan. Click
here for more information. |
