Trouble Starting

Trouble Starting or Performing Routine Operations in NCSS 2007, PASS 2008, or GESS 2006

The following does not apply to PASS 11 and NCSS 8 or later.

If you experience software trouble loading or performing routine operations in NCSS 2007, PASS 2008, or GESS 2006 or earlier (e.g. runtime error 50003, a runtime error 7, or an out-of-string space message, or any other message on start up), the problem is likely due to one or more corrupt installation files.

Fixing the Problem:

  1. Find the following files in your Windows\System32 Directory (or Windows/SysWOW64 if you are using a 64-bit Windows 7 computer):
  2. Move each ocx file listed above from the Windows\System32 (or Windows\SysWOW64) directory to another directory of your choice (such as OCX_Backup). Note, you must either move or delete the file since the file will not be replaced unless it is not found in the Windows/System32 (or Windows\SysWOW64) directory. You can accomplish this using your Windows Explorer program.
  3. Re-run the NCSS 2007 or PASS 2008 setup file and choose “Repair” when prompted.

This should take care of your problem.

Your support is always amazing. I also run [another statistical software package] and on a support / admin basis you guys are way ahead.

Neale Penman, Researcher

"I purchased NCSS last week and have been extremely impressed with the product so far. The documentation is superb... Especially strong is the importing of files from Excel and other statistics programs..."

Gary Brager, Baltimore County Public Schools