Your support is always amazing. I also run [another statistical software package] and on a support / admin basis you guys are way ahead.
"I have been using NCSS for almost 20 years. I absolutely love it. It does everything [I need that] SPSS or SAS does, is more reasonably priced and user friendly and has wonderful customer support. If you have a problem, when you call a real person (who created the software) gently talks you through it. It is a great product and a great company."